LUXURIOUS HOTEL & RESORT GUEST EXPERIENCE
I’ve lead a team of 3 product designers that crafted luxurious iPad and mobile apps for 1.5M guests to experience world-wide each year.
PROJECT OVERVIEW
What is Four Seasons?
Four Seasons is an international luxury hotel and resort company that operates more than 100 properties worldwide. The company goes above and beyond to deliver one of the most pleasant guest experiences known in hospitality.
What was my contribution?
I was contracted by HUGE to lead the UX process and their design team to craft a brand-new iPad and mobile app for Four Seasons. My responsibilities stretched from client presentations to weekly design deliverables.
What was the outcome?
In three exciting months we established a new digital guest experience strategy and delivered 276 pixel perfect screens. Upon release, these apps would get used by 1.5M people world-wide each year.
My Role
UX Design Lead
Platform
iOS and Android
Start Date
Feb 2018
Project Length
3 Months
Industries
Travel, Hospitality
Client’s Website
www.fourseasons.comHOW MIGHT WE PREDICT WHAT THE GUEST WANTS NEXT?
The Final Design
The final product can be experienced through the in-room iPad or through the mobile app.
Homepage
A homepage that predicts your next request
About the Hotel
Every part of the hotel at your finger tips
Dining
A dinning experience as elaborate as Uber Eats
Amenities
Explore, book, and customize each spa experience
Mobile App
For moments when the guest is outside of their room, the same experience continues through their mobile app.
THE DESIGN PROCESS
As the UX Lead it was up to me to establish a design process that allowed the team to flex their creative muscles while catering to the client’s needs
FULL CASE STUDY
All the details can’t be shared here but, schedule a chat to learn what went on behind the scenes
Deep dive into the research process
Establishing the new info architecture
Behind the scene design iterations
